{"id":892,"date":"2022-07-22T10:19:26","date_gmt":"2022-07-22T10:19:26","guid":{"rendered":"https:\/\/help.iristrace.com\/docs\/como-resolver-los-problemas-mas-habituales-de-acceso-a-iristrace\/"},"modified":"2022-09-15T08:26:27","modified_gmt":"2022-09-15T08:26:27","password":"","slug":"como-resolver-los-problemas-mas-habituales-de-acceso-a-iristrace","status":"publish","type":"docs","link":"https:\/\/help.iristrace.com\/es\/docs\/como-resolver-los-problemas-mas-habituales-de-acceso-a-iristrace\/","title":{"rendered":"C\u00f3mo resolver los problemas m\u00e1s habituales de acceso a Iristrace"},"content":{"rendered":"\n<p><strong>Descubre c\u00f3mo resolver los errores m\u00e1s habituales para acceder a la plataforma de Iristrace.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Incorrect private cloud<\/h2>\n\n\n\n<p>En este caso est\u00e1s introduciendo err\u00f3neamente los datos de conexi\u00f3n de tu entorno privado. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.1. Comprueba que has escogido la opci\u00f3n \u00abNube privada\u00bb<\/h3>\n\n\n\n<p>En primer lugar, comprueba que has escogido la opci\u00f3n de \u00abNube privada\u00bb como m\u00e9todo de acceso.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.iristrace.com\/wp-content\/uploads\/2022\/09\/IMG_5481-501x1024.jpg\" alt=\"\" class=\"wp-image-2011\" width=\"276\" height=\"562\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">1.2. Comprueba la nomenclatura de tu instancia<\/h3>\n\n\n\n<p>Despu\u00e9s, comprueba que introduces correctamente los datos de acceso de tu instancia privada, con una nomenclatura similar a <strong>&lt;cliente&gt;.iristrace.com<\/strong>. <\/p>\n\n\n\n<p>En caso de no introducir correctamente los datos, el sistema devolver\u00e1 un mensaje de error \u00abIncorrect private cloud\u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.iristrace.com\/wp-content\/uploads\/2022\/09\/IMG_5482-502x1024.jpg\" alt=\"\" class=\"wp-image-2018\" width=\"277\" height=\"554\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">1.3. Introduce los datos del usuario y la contrase\u00f1a<\/h3>\n\n\n\n<p>Una vez introducidos los datos de la instancia privada correctamente, aparecer\u00e1 la pantalla de acceso con los datos del usuario (corresponde al email) y su contrase\u00f1a.<\/p>\n\n\n\n<p>Una vez introducidos, pulsa sobre el bot\u00f3n \u00abIniciar sesi\u00f3n\u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.iristrace.com\/wp-content\/uploads\/2022\/09\/IMG_5483-1-504x1024.jpg\" alt=\"\" class=\"wp-image-2020\" width=\"278\" height=\"563\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. Usuario o contrase\u00f1a incorrectos<\/h2>\n\n\n\n<p>En el caso de que las credenciales para acceder al entorno privado de Iristrace no sean las correctas recibes un mensaje de error de este estilo:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.iristrace.com\/wp-content\/uploads\/2022\/09\/IMG_5484-503x1024.jpg\" alt=\"\" class=\"wp-image-2022\" width=\"275\" height=\"558\"\/><\/figure>\n\n\n\n<p>Revisa que est\u00e1s introduciendo correctamente los datos de acceso: usuario (corresponde al email) y su contrase\u00f1a.<\/p>\n\n\n\n<p>En el caso de no recordar la contrase\u00f1a de acceso utiliza la opci\u00f3n de \u00ab\u00bfHas olvidado la contrase\u00f1a?\u00bb para poder recuperarla.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Descubre c\u00f3mo resolver los errores m\u00e1s habituales para acceder a la plataforma de Iristrace.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[93],"glossaries":[],"doc_tag":[96,94,97,98,99,100],"class_list":["post-892","docs","type-docs","status-publish","hentry","doc_category-recomendaciones-de-uso","doc_tag-app-2","doc_tag-errores-2","doc_tag-inicio-sesion-2","doc_tag-login-2","doc_tag-movil-2","doc_tag-tablet-2"],"year_month":"2026-04","word_count":231,"total_views":"553","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"David Garrido","author_nicename":"davidg","author_url":"https:\/\/help.iristrace.com\/es\/author\/davidg\/"},"doc_category_info":[{"term_name":"Recomendaciones de uso","term_url":"https:\/\/help.iristrace.com\/es\/docs-category\/recomendaciones-de-uso\/"}],"doc_tag_info":[{"term_name":"app","term_url":"https:\/\/help.iristrace.com\/es\/docs-tag\/app-2\/"},{"term_name":"errores","term_url":"https:\/\/help.iristrace.com\/es\/docs-tag\/errores-2\/"},{"term_name":"inicio sesi\u00f3n","term_url":"https:\/\/help.iristrace.com\/es\/docs-tag\/inicio-sesion-2\/"},{"term_name":"login","term_url":"https:\/\/help.iristrace.com\/es\/docs-tag\/login-2\/"},{"term_name":"m\u00f3vil","term_url":"https:\/\/help.iristrace.com\/es\/docs-tag\/movil-2\/"},{"term_name":"tablet","term_url":"https:\/\/help.iristrace.com\/es\/docs-tag\/tablet-2\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/docs\/892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/comments?post=892"}],"version-history":[{"count":9,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/docs\/892\/revisions"}],"predecessor-version":[{"id":2027,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/docs\/892\/revisions\/2027"}],"wp:attachment":[{"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/media?parent=892"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/doc_category?post=892"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/glossaries?post=892"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.iristrace.com\/es\/wp-json\/wp\/v2\/doc_tag?post=892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}