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Iristrace Helpdesk
  • First steps
  • Checklists
  • Templates
  • Workflows
  • Users
  • Departments
  • Reports
  • Notifications
  • Data download
  • Dashboard
  • Recommendations for use
  • Integrations & BI
  • Glossary
  • Mobile App
    • Getting Started
    • Answering Checklist
    • Finding and managing checklists
    • Offline Mode
    • App Notifications
    • Settings

First steps

8
  • Add Additional Company Contact Fields
  • Accessing Iristrace’s web/desktop platform
  • Accessing Iristrace on mobile
  • Customizing Iristrace with your corporate image or logo
  • Customize your Iristrace environment
  • Changing the language of your account in Iristrace
  • Iristrace Menu Interface
  • Creating and answering a checklist in the web version of Iristrace

New to Iristrace

4
  • Understanding the New Iristrace Interface and Template Versioning
  • New Features in the Template Question Editor
  • Answering Tables in the Web-App
  • New Account Settings in Iristrace

Checklists

16
  • How to View Checklists in the Kanban View
  • Creating and answering a checklist in the web version of Iristrace
  • How to answer a checklist from the Iristrace mobile app
  • How to create and answer a checklist from the web version of Iristrace
  • What additional options are available to the user when answering a checklist?
  • How to answer a checklist without connectivity (offline mode)
  • How to browse checklists in web version
  • How to filter the list of checklists in the web version
  • How to create an action plan in a checklist
  • How to set up a dynamic title per checklist
  • How to mass import checklists into Iristrace
  • How to manage incidents recorded in Iristrace
  • How to download an Excel file of incidents
  • Create and download checklist reports
  • How to assign a checklist to a user
  • How to change the department of a checklists

Templates

17
  • How to configure the visibility of a category of questions in a checklist based on its status
  • Archive Templates
  • How to create templates in Iristrace
  • What types of questions can be configured
  • What additional options can be configured in questions Excerpt
  • How to create default responses and reuse response structures
  • How to configure default responses
  • How to create statuses and status groups
  • How to create templates for action plans
  • How to examine the metadata in your templates
  • What are the additional functionalities of the templates?
  • How to customize a template
  • How to set basic scoring in templates
  • How to set up conditional questions
  • How to set up an advanced scorecard
  • How to Create a Random Question Template
  • How to set score thresholds for multiple choice questions

Workflows

2
  • How to create a Workflow to send notifications by email
  • How to create a Workflow to create checklists

Users

5
  • Checklist Access Control: Restrict Checklist Visibility by User and Template
  • “View Users” Permission
  • How to create a user
  • Managing Custom Permissions
  • How to mass customize user permissions

Departments

5
  • How to create a department
  • What are departments in Iristrace
  • How to create subdivisions
  • How to assign users to departments
  • How to customize the title “Departments”.

Reports

2
  • Exporting a report in Word format
  • How to customize PDF reports

Notifications

4
  • Creating a Notification Based on an Automatic Event
  • How to Generate a Notification According to a Time Periodicity
  • How to set up an automatic instant message (notifications)
  • How to download the requested reports

Data download

1
  • How to download an Excel file of incidents

Dashboard

1
  • How to create a dashboard

Recommendations for use

4
  • How to solve the most common web application stability issues
  • How to solve the most common problems with Iristrace access
  • How to resolve text mismatches in the calendar

Integrations & BI

11
  • Intermediate Database Iristrace
  • Data model
  • Connecting MariaDB with Microsoft Power BI
  • Conectar MariaDB con JDBC
  • ODBC data source
  • Connecting MariaDB with Google Looker Studio
  • Direct connection to MySQL Workbench
  • Connecting MariaDB to SAP Datasphere
  • Connection between MariaDB and Tableau
  • Connecting from Azure Synapse via local connection
mobile

Mobile App

23
  • Notifications
    • Notifications
  • Getting Started
    • Iristrace in a nutshell
    • Introduction to Iristrace basics
    • How to create a checklist
  • Answering checklists
    • Introduction
    • Question types
    • Question contents
    • Tables
    • Checklist options
  • Finding and managing checklists
    • List view of checklists
    • Checklist Actions
    • Basic checklist filters
    • Checklist preview and data
  • Offline
    • Using Mobile Offline Mode
  • Settings
    • Profile and account
    • App preferences
View Categories
  • Inicio
  • Iristrace Help Desk
  • Mobile App
  • Getting Started
  • Introduction to Iristrace basics

Introduction to Iristrace basics

Where do I start? #

When opening the IRISTRACE app, the HOME screen allows you to access the different features of the application.

To open the side menu (1), press the 3-lined icon at the top left bar. From there you can access notifications, checklists or configure your account such as language, time zone and more. You will also find the help and resources section (2).

Home is divided into different sections:

  • (3) Create checklists: In this section, you can start a checklist in one of three ways, from a template, department, or by scanning a QR code.

Important!: If you are trying to create a checklist and have no departments or templates available, it’s because you’re not assigned to any department or because there is no template associated with the department. Contact your administrator to solve the problem.

  • (4) Find checklists: In this section, you can search for checklists.
  • Checklists: Here you will find all the checklists you have access to.
  • Created by me: Here you will find the checklists you have created.
  • Assigned to me: Here you will find the checklists that have been assigned to you.

Important!: What you can do or see is also subject to your user permissions. Your permissions may not allow you to see checklists created by others, or you may not be able to view or create your own checklists. If you have any permission issues, contact your administrator.


Now you can start creating and answering checklists!

Get informed with notifications #

Accessing Notifications

  • Open the Start Menu: Navigate to the start menu on the HOME screen.
  • Select ‘Notifications’: Click on ‘Notifications’ to access the notifications center.
  • Review Notifications: You will find a list of all received notifications, similar to an email inbox.
  • Pending Notifications Indicator: If there are any pending notifications, an indicator will show the number of messages next to the menu icon on the HOME screen and beside the notifications icon in the menu.
Updated on September 23, 2025

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