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Iristrace Helpdesk
  • First steps
  • Checklists
  • Templates
  • Workflows
  • Users
  • Departments
  • Reports
  • Notifications
  • Data download
  • Dashboard
  • Recommendations for use
  • Integrations & BI
  • Glossary
  • Mobile App
    • Getting Started
    • Answering Checklist
    • Finding and managing checklists
    • Offline Mode
    • App Notifications
    • Settings

First steps

8
  • Add Additional Company Contact Fields
  • Accessing Iristrace’s web/desktop platform
  • Accessing Iristrace on mobile
  • Customizing Iristrace with your corporate image or logo
  • Customize your Iristrace environment
  • Changing the language of your account in Iristrace
  • Iristrace Menu Interface
  • Creating and answering a checklist in the web version of Iristrace

New to Iristrace

4
  • Understanding the New Iristrace Interface and Template Versioning
  • New Features in the Template Question Editor
  • Answering Tables in the Web-App
  • New Account Settings in Iristrace

Checklists

16
  • How to View Checklists in the Kanban View
  • Creating and answering a checklist in the web version of Iristrace
  • How to answer a checklist from the Iristrace mobile app
  • How to create and answer a checklist from the web version of Iristrace
  • What additional options are available to the user when answering a checklist?
  • How to answer a checklist without connectivity (offline mode)
  • How to browse checklists in web version
  • How to filter the list of checklists in the web version
  • How to create an action plan in a checklist
  • How to set up a dynamic title per checklist
  • How to mass import checklists into Iristrace
  • How to manage incidents recorded in Iristrace
  • How to download an Excel file of incidents
  • Create and download checklist reports
  • How to assign a checklist to a user
  • How to change the department of a checklists

Templates

17
  • How to configure the visibility of a category of questions in a checklist based on its status
  • Archive Templates
  • How to create templates in Iristrace
  • What types of questions can be configured
  • What additional options can be configured in questions Excerpt
  • How to create default responses and reuse response structures
  • How to configure default responses
  • How to create statuses and status groups
  • How to create templates for action plans
  • How to examine the metadata in your templates
  • What are the additional functionalities of the templates?
  • How to customize a template
  • How to set basic scoring in templates
  • How to set up conditional questions
  • How to set up an advanced scorecard
  • How to Create a Random Question Template
  • How to set score thresholds for multiple choice questions

Workflows

2
  • How to create a Workflow to send notifications by email
  • How to create a Workflow to create checklists

Users

5
  • Checklist Access Control: Restrict Checklist Visibility by User and Template
  • “View Users” Permission
  • How to create a user
  • Managing Custom Permissions
  • How to mass customize user permissions

Departments

5
  • How to create a department
  • What are departments in Iristrace
  • How to create subdivisions
  • How to assign users to departments
  • How to customize the title “Departments”.

Reports

2
  • Exporting a report in Word format
  • How to customize PDF reports

Notifications

4
  • Creating a Notification Based on an Automatic Event
  • How to Generate a Notification According to a Time Periodicity
  • How to set up an automatic instant message (notifications)
  • How to download the requested reports

Data download

1
  • How to download an Excel file of incidents

Dashboard

1
  • How to create a dashboard

Recommendations for use

4
  • How to solve the most common web application stability issues
  • How to solve the most common problems with Iristrace access
  • How to resolve text mismatches in the calendar

Integrations & BI

11
  • Intermediate Database Iristrace
  • Data model
  • Connecting MariaDB with Microsoft Power BI
  • Conectar MariaDB con JDBC
  • ODBC data source
  • Connecting MariaDB with Google Looker Studio
  • Direct connection to MySQL Workbench
  • Connecting MariaDB to SAP Datasphere
  • Connection between MariaDB and Tableau
  • Connecting from Azure Synapse via local connection
mobile

Mobile App

23
  • Notifications
    • Notifications
  • Getting Started
    • Iristrace in a nutshell
    • Introduction to Iristrace basics
    • How to create a checklist
  • Answering checklists
    • Introduction
    • Question types
    • Question contents
    • Tables
    • Checklist options
  • Finding and managing checklists
    • List view of checklists
    • Checklist Actions
    • Basic checklist filters
    • Checklist preview and data
  • Offline
    • Using Mobile Offline Mode
  • Settings
    • Profile and account
    • App preferences
View Categories
  • Inicio
  • Iristrace Help Desk
  • Mobile App
  • Answering checklists
  • Introduction

Introduction

Before starting to answer checklists #

Checklists are built around three core elements: categories, questions, and question contents. The following sections will explain each of these in detail.

Categories #

Categories group related questions and appear at the top of the screen. Each category has a title (1) and can contain multiple questions.

A category may have more info which you can see by pressing the info button (2) beneath the title.

Use the arrows on the category bar to navigate between categories (3).

At the end of a category, you can move to the next one by clicking on ‘Tap to go to the next category’ The same logic applies to return to the previous category (4).

Questions #

Inside each category are the questions, although some questions can exist outside of categories. Each question is represented by a card. Within a category, navigate between questions by swiping up and down. IRISTRACE offers a wide variety of question types:

  • Checkbox
  • Single Choice
  • Multiple Choice
  • Question Multiple Toggle
  • Numeric
  • Text
  • Smileys
  • Slider
  • Draw
  • Signature
  • Info
  • Formula

Mandatory questions #

Some questions require specific actions to be completed. If a question is mandatory, a message and indicators will appear at the top of the question card. These indicators will change color as the mandatory requirements are met.

  • Mandatory Answer: You must answer or select one of the options for the question.
  • Mandatory Comment: You must add at least one comment.
  • Mandatory Photo: You must attach at least one photo.

Important! To complete the checklist, all mandatory actions must be performed for every question.

Content of the questions #

Questions in IRISTRACE can contain additional information.

Added contents to a questions can be accessed immediately by tapping the corresponding content icon that appears in the question’s header (1.1). To add content, use the ‘+’ button on the right side of the header and select the content type (1.2).

  • (2) Comments: Add a comment in a chatbox that is exclusive to the question that other users with access can see and react to.
  • (3) Files: Take photos with your camera, add images from gallery (if permitted) or upload documents (it is not recommended to upload files larger than 100mb) such as pdf, doc, zip, etc. The file gallery will show all attachments in one place.
  • (4) Action plans: Action plans are essentially sub-checklists attached to a question inside the main checklist. Just like checklists they may have their own data, assigned departments and users.

Detailed explanations for each content type and the left-out issues tab can be found in the chapter “Question Contents”

Close the checklist #

1. Close the Checklist: Use the button with the ‘X’ symbol or select an option from the checklist options menu.

2. Define Status: Select a status for the checklist (maintain current, progress to the next, or choose another available option).

3. Choose Destination: Select your desired screen: HOME, CHECKLISTS, or CHECKLIST DATA (Summary page of the checklist).

TIP: Skip step 3 by setting a default closing destination in the application preferences (HOME > Settings > App Preferences > Closing checklists).

Updated on September 23, 2025

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  • Before starting to answer checklists
  • Categories
  • Questions
  • Mandatory questions
  • Content of the questions
  • Close the checklist
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