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Iristrace Helpdesk
  • First steps
  • Checklists
  • Templates
  • Workflows
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  • Departments
  • Reports
  • Notifications
  • Data download
  • Dashboard
  • Recommendations for use
  • Integrations & BI
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First steps

  • Add Additional Company Contact Fields
  • Accessing Iristrace’s web/desktop platform
  • Accessing Iristrace on mobile
  • Customizing Iristrace with your corporate image or logo
  • Customize your Iristrace environment
  • Changing the language of your account in Iristrace
  • Iristrace Menu Interface
  • Creating and answering a checklist in the web version of Iristrace

Checklists

  • How to View Checklists in the Kanban View
  • Creating and answering a checklist in the web version of Iristrace
  • How to answer a checklist from the Iristrace mobile app
  • How to create and answer a checklist from the web version of Iristrace
  • What additional options are available to the user when answering a checklist?
  • How to answer a checklist without connectivity (offline mode)
  • How to browse checklists in web version
  • How to filter the list of checklists in the web version
  • How to create an action plan in a checklist
  • How to set up a dynamic title per checklist
  • How to mass import checklists into Iristrace
  • How to manage incidents recorded in Iristrace
  • How to download an Excel file of incidents
  • Create and download checklist reports
  • How to assign a checklist to a user
  • How to change the department of a checklists

Templates

  • How to configure the visibility of a category of questions in a checklist based on its status
  • Archive Templates
  • How to create templates in Iristrace
  • What types of questions can be configured
  • What additional options can be configured in questions Excerpt
  • How to create default responses and reuse response structures
  • How to configure default responses
  • How to create statuses and status groups
  • How to create templates for action plans
  • How to examine the metadata in your templates
  • What are the additional functionalities of the templates?
  • How to customize a template
  • How to set basic scoring in templates
  • How to set up conditional questions
  • How to set up an advanced scorecard
  • How to Create a Random Question Template
  • How to set score thresholds for multiple choice questions

Workflows

  • How to create a Workflow to send notifications by email
  • How to create a Workflow to create checklists

Users

  • Checklist Access Control: Restrict Checklist Visibility by User and Template
  • “View Users” Permission
  • How to create a user
  • Managing Custom Permissions
  • How to mass customize user permissions

Departments

  • How to create a department
  • What are departments in Iristrace
  • How to create subdivisions
  • How to assign users to departments
  • How to customize the title “Departments”.

Reports

  • Exporting a report in Word format
  • How to customize PDF reports

Notifications

  • Creating a Notification Based on an Automatic Event
  • How to Generate a Notification According to a Time Periodicity
  • How to set up an automatic instant message (notifications)
  • How to download the requested reports

Data download

  • How to download an Excel file of incidents

Dashboard

  • How to create a dashboard

Recommendations for use

  • How to solve the most common web application stability issues
  • How to solve the most common problems with Iristrace access
  • How to resolve text mismatches in the calendar

Integrations & BI

  • Intermediate Database Iristrace
  • Data model
  • Connecting MariaDB with Microsoft Power BI
  • Conectar MariaDB con JDBC
  • ODBC data source
  • Connecting MariaDB with Google Looker Studio
  • Direct connection to MySQL Workbench
  • Connecting MariaDB to SAP Datasphere
  • Connection between MariaDB and Tableau
  • Connecting from Azure Synapse via local connection
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Data model

The Entity-Relationship Model (ER) is a visual tool that helps you understand how different entities (objects or concepts) are related and how data is stored in a database.

The following is a diagram of the relationships between tables in the intermediate database that Iristrace makes available to its customers.

1. Entity-Relationship Diagram #

This diagram represents the relationships between the tables in the intermediate database of Iristrace V2.

2. Tables related to the template #

VS_TEMPLATE

3. Tables related to department and sub-department #

VS_UNIT

4. Tables related to checklist #

VS_CHECKLIST

5. Tables related to categories, questions and answers #

VS_QUESTION_ANSWER

6. Tables related to issues #

VS_ISSUE

7. Tables related to action plans #

VS_ACTION_PLAN

8. Tables related to comments #

VS_COMMENT

9. Tables related to the labels by templates #

VS_TEMPLATE_TAG

10. Tables related to files #

VS_FILES

11. Tables related to the labels per checklist #

VS_CHECKLIST_TAG

12. Tables related to users #

VS_USER

BI, integrations, intermediate database
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Updated on November 14, 2023
Intermediate Database IristraceConnecting MariaDB with Microsoft Power BI

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Table of Contents
  • 1. Entity-Relationship Diagram
  • 2. Tables related to the template
  • 3. Tables related to department and sub-department
  • 4. Tables related to checklist
  • 5. Tables related to categories, questions and answers
  • 6. Tables related to issues
  • 7. Tables related to action plans
  • 8. Tables related to comments
  • 9. Tables related to the labels by templates
  • 10. Tables related to files
  • 11. Tables related to the labels per checklist
  • 12. Tables related to users
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