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Iristrace Helpdesk
  • First steps
  • Checklists
  • Templates
  • Workflows
  • Users
  • Departments
  • Reports
  • Notifications
  • Data download
  • Dashboard
  • Recommendations for use
  • Integrations & BI
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First steps

  • Add Additional Company Contact Fields
  • Accessing Iristrace’s web/desktop platform
  • Accessing Iristrace on mobile
  • Customizing Iristrace with your corporate image or logo
  • Customize your Iristrace environment
  • Changing the language of your account in Iristrace
  • Iristrace Menu Interface
  • Creating and answering a checklist in the web version of Iristrace

Checklists

  • How to View Checklists in the Kanban View
  • Creating and answering a checklist in the web version of Iristrace
  • How to answer a checklist from the Iristrace mobile app
  • How to create and answer a checklist from the web version of Iristrace
  • What additional options are available to the user when answering a checklist?
  • How to answer a checklist without connectivity (offline mode)
  • How to browse checklists in web version
  • How to filter the list of checklists in the web version
  • How to create an action plan in a checklist
  • How to set up a dynamic title per checklist
  • How to mass import checklists into Iristrace
  • How to manage incidents recorded in Iristrace
  • How to download an Excel file of incidents
  • Create and download checklist reports
  • How to assign a checklist to a user
  • How to change the department of a checklists

Templates

  • How to configure the visibility of a category of questions in a checklist based on its status
  • Archive Templates
  • How to create templates in Iristrace
  • What types of questions can be configured
  • What additional options can be configured in questions Excerpt
  • How to create default responses and reuse response structures
  • How to configure default responses
  • How to create statuses and status groups
  • How to create templates for action plans
  • How to examine the metadata in your templates
  • What are the additional functionalities of the templates?
  • How to customize a template
  • How to set basic scoring in templates
  • How to set up conditional questions
  • How to set up an advanced scorecard
  • How to Create a Random Question Template
  • How to set score thresholds for multiple choice questions

Workflows

  • How to create a Workflow to send notifications by email
  • How to create a Workflow to create checklists

Users

  • Checklist Access Control: Restrict Checklist Visibility by User and Template
  • “View Users” Permission
  • How to create a user
  • Managing Custom Permissions
  • How to mass customize user permissions

Departments

  • How to create a department
  • What are departments in Iristrace
  • How to create subdivisions
  • How to assign users to departments
  • How to customize the title “Departments”.

Reports

  • Exporting a report in Word format
  • How to customize PDF reports

Notifications

  • Creating a Notification Based on an Automatic Event
  • How to Generate a Notification According to a Time Periodicity
  • How to set up an automatic instant message (notifications)
  • How to download the requested reports

Data download

  • How to download an Excel file of incidents

Dashboard

  • How to create a dashboard

Recommendations for use

  • How to solve the most common web application stability issues
  • How to solve the most common problems with Iristrace access
  • How to resolve text mismatches in the calendar

Integrations & BI

  • Intermediate Database Iristrace
  • Data model
  • Connecting MariaDB with Microsoft Power BI
  • Conectar MariaDB con JDBC
  • ODBC data source
  • Connecting MariaDB with Google Looker Studio
  • Direct connection to MySQL Workbench
  • Connecting MariaDB to SAP Datasphere
  • Connection between MariaDB and Tableau
  • Connecting from Azure Synapse via local connection
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  • Intermediate Database Iristrace

Intermediate Database Iristrace

Iristrace’s intermediate database offers you a connection to consult and exploit the data collected on our platform. It is a parallel connection that is updated up to 4 times a day.

You can connect to it to perform analysis of your data with market tools such as: Microsoft Power BI, Tableau, Apache SuperSet, ODBC, etc.

1. Hosting #

1.1. Iristrace’s server #

The intermediate database will be hosted and configured on Iristrace’s servers.

To make the connection you must provide a set of IP addresses which will be the only ones you will be able to access as they will be validated by our firewall.

You will receive an email with the following details:

  • Host: XXXX.iristrace.com
  • Port: xxxxx
  • Database: iristrace
  • User: xxx
  • Password: xxxx

The user offered is read-only.

At Iristrace, all database connections are secured with SSL. Therefore, depending on the software you use when defining the connection, you may need to indicate that it uses an SSL connection.

We use MariaDB as a replacement for MySQL because of performance, but both are perfectly compatible.

The client can use a MySQL connector, but in case of some specific software (like Microsoft PowerBI) the MariaDB specific ODBC can be used. It is perfectly explained here.

1.2. Own servers #

We understand that some cases require a greater degree of control and customisation on the part of the client. Therefore, Iristrace also offers the possibility to host this intermediate database on your own servers.

Working with your own database allows for greater customisation to your unique needs, giving you direct control over the administration and technical aspects.

For further information please contact our support service.

BI, integrations, intermediate database
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Updated on October 3, 2024
Data model

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Table of Contents
  • 1. Hosting
    • 1.1. Iristrace's server
    • 1.2. Own servers
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